Video Poker Forum

brand new windows 7 64 bit system.  have ie9, firefox 8 and chrome 15 browers,  latest version of java and flashplayer installed as well.  can logon to site, but can not play a game. for example, i can click on "ultimate x poker" an it loads the game, but  the mouse never turns to a clickable icon when over an open game and at the screen where it says to "touch a game button to select a game".  i can not get any further than this screen on all my browsers.  what do you suggest??  thanks for any help

Does the chat work, or are you unable to click there as well?Please try again in Firefox, for testing purposes. Once we get it going in firefox you can try the other browsers.Let me know if chat works, and also let me know what version of Flash Player it says you have on this page:http://kb2.adobe.com/cps/155/tn_15507.html

I've run into the same problem.  Everything was working great and all of a sudden I couldn't access the games just like the above post.
 
Cleared the browser and cache and cookies.  I have the latest Flash Player and have tried IE8 32 and 64 bit.  Also Firefox won't work either.  Help please!
 
Robert
 
Everything works (chat) except inside the Blue Screen

Let me know what version of Flash Player it says you have on this page:http://kb2.adobe.com/cps/155/tn_15507.html

11.1.102.55

It could be a problem with your sound driver. I'm emailing you right now to help diagnose the problem.

Did this ever get resolved - I am having the same problem

So far everyone experiencing this has had success by repairing or installing their sound driver. Generally we walk people through this individually, but since it keeps happening to new people, I might as well post the solution here.PLEASE FOLLOW THE BELOW INSTRUCTIONS CAREFULLY. When this happens, it usually means that your sound driver
is not installed correctly. We have found that the installation or updating of some anti
virus software will corrupt the sound driver. To fix this problem try
performing steps 1, 2, and 3 from the article referenced by the following link

http://www.ehow.com/how_4495560_restore ... ter.htmlDo NOT complete the steps beyond step 3.Let me know if this resolves your problem. If not, I'll have you work with the support team and we can post the solution here for others in the future.

have not been able to play game for two days I think others are having same problem   email address --- thank you for your help

have not been able to play game for two days I think others are having same problem   email address - thank you for your helpEmail our support team and they'll take care of you. The first thing I'd suggest is clearing your browser cache (temporary internet files)