Billing Issue (solved)

Post by **maggiebr6731** » Thu Apr 30, 2009 9:06 am

I have paid my gold membership for this month but the site has still not upgraded me to gold again. I must have caused some kind of glitch by updating my credit card on the same day as the billing date. Yesterday morning I reentered the info and the videopoker.com web site said "server busy please try again", but I got an email from billing saying the charge had went through and provided me with the order # and Auth code. I am still unable to play gold games. I sent an email to billing@videopoker.com

hasEML = false;

with the payment info yesterday but have not heard back. Can you help? I miss playing Dream Card.

Post by **maggiebr6731** » Thu Apr 30, 2009 11:08 am

YEAH it is fixed. Thanks

Post by **Webman** » Thu Apr 30, 2009 11:09 am

Try it now... you should be all set. Keeping your billing information up to date in the "my account" area (top-right of home page) should avoid this problem in the future. It looks like it was indeed a conflict with your previous expired card.

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Billing Issue (solved)